EHRET FAMILY WINERY

SHIPPING & RETURNS

SHIPPING POLICY

Please review our shipping policy carefully. We strongly recommend shipping to a business address whenever possible.

Standard Shipping Policy: You must be at least 21 years of age to order or receive wine. All carriers are required to ask and check for identification upon delivery. An adult will need to be present at the time of delivery to sign for your shipment. Orders typically ship the following business day. Our standard shipping policy is to ship via UPS ground service, but we offer other expedited shipping options that are faster for an additional charge. All shipping costs are listed separately in your total at checkout.

Specialty States*:  All states we ship to are listed on the shopping cart page.  If you do not see your state listed, please contact the winery for more information.

How weather affects your shipment: Weather conditions can affect your shipment in two ways: during transit between our winery and the destination address, as well as during local delivery in the destination area. Please consider national and local weather conditions prior to making a shipping selection.  During hot weather and severe cold, we strongly recommend sending packages by 2-day service or faster and to a business address.

RETURNS & REPLACEMENTS

If your wine arrives damaged, please notify us within ten days of your shipment’s delivery if any issues occur. Should any product be damaged during shipping to your address, please call us at 707-537-5000 or email us at info@ehret.flywheelsites.com.  Please include any photos of your damaged shipment. If you receive a wine that does not look or taste right, please contact us immediately.

Upon notification, we will gladly replace any damaged or defective product with the same product. If that product is no longer available, we will replace it with a similar product or refund your payment.